Managed IT Support and Services

Re-Boot IT Solutions providing IT support and services since 2010 to small and medium size businesses within the Townsville and the North Queensland region.As your IT managed services partner we don’t sit back and wait passively. We are constantly on the front foot looking for new ways to make your IT system more efficient, more dependable, and more effective in driving your business forward.Not only will all IT issues be solved quickly when working with us, but we will further update your IT process needs to implement proactive maintenance so that you can continue running your business without worrying about any technical issues. IT Support comes in many forms, we tailor our IT support solutions ensuring that your business continues to run smoothly. You will have a dedicated support line, ticketing system and where appropriate we will travel in order to solve your issues. Our IT team works like your internal team because we are a part of your team. With regular updates, on-time delivery, and 100% quality assurance, we ensure a hassle-free IT support service experience for our clients.

Security and Data Protection

With Re-Boot IT managed services, you confidently know that your data and your client's data is protected. Regulations and compliance are constantly changing and if you aren’t in the Cybersecurity management space it becomes difficult to keep up with the latest policy changes. By employing managed support, you can rest peacefully that your system will comply with the regulations appropriate for your needs. Re-Boot IT implements the Australian Cyber Security Centre (ACSC) prioritised mitigation strategies, in the form of the Strategies to Mitigate Cyber Security Incidents, to help organisations protect themselves against various cyber threats. The most effective of these mitigation strategies are the Essential Eight. At Re-Boot IT we implement the Essential Eight strategies because they have been designed to protect Microsoft Windows-based internet-connected networks. While the principles behind the Essential Eight may be applied to cloud services and enterprise mobility, or other operating systems, alternative mitigation strategies may be more appropriate to mitigate unique cyber threats to these environments. In such cases we implement best practice for the given environment.

Our Managed Services Offering Includes:

Unlimited remote support – per PC/Server
Onsite Support 9:00am to 5:30pm – Monday to Friday*
Proactive Cybersecurity mitigation services
Complete Infrastructure health-check reporting emailed monthly
Anti-Virus software for each Computer/Server
Anti-Spam software for each email account
Managed Patching of Computer/Servers
Patch Management for Windows Server & 3rd-Party Apps
Monitoring and proactive maintenance of network and servers
We manage your domain names and DNS
Guaranteed response times on both remote and onsite support
Review IT policies and security to ensure best practice standards
Monitoring of switches, routers, Firewall management to protect your system and data from outside intrusions.
User account creation, mailbox changes, updating third party applications
Troubleshooting of user experienced issues
Creating and managing IT documentation and policies, monthly reporting.